1. Introduction

New Age Rehabilitation Centre Pvt Ltd and its affiliated entities (collectively referred to as “New Age Rehab”, “we”, “us”, or “our”) operate the website www.newagephysio.in and are committed to protecting the privacy and personal data of our patients, website visitors, and all individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, SPDI Rules, and the Digital Personal Data Protection Act, 2023.

By using our website or engaging with our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

2. Data We Collect

2.1 Information You Provide Directly

• Identity information: name, date of birth, gender
• Contact information: mobile number, email address, postal address
• Medical and health information: condition description, medical history, treatment records, physiotherapy session notes
• Appointment information: preferred clinic, doctor, and time
• Payment information: billing details (we do not store full card data)

2.2 Information Collected Automatically

• Device and browser information: IP address, browser type, operating system
• Usage data: pages visited, time spent, links clicked
• Cookie data: session and preference cookies

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To schedule, confirm, and manage appointments
• To provide physiotherapy and rehabilitation services
• To communicate regarding your treatment and care
• To send updates or promotional content (with your consent)
• To improve website performance and user experience
• To comply with legal obligations
• To respond to your enquiries

We do not use your personal data for automated decision-making.

4. Legal Basis for Processing

We process your personal data based on:

• Consent: for medical and marketing data
• Contractual necessity: to provide services
• Legal obligation: to comply with applicable laws
• Legitimate interests: for analytics and improvements

5. Sharing of Personal Data

We do not sell your personal data. We may share your data:

• With physiotherapists and clinical staff for treatment
• With partner hospitals for integrated care
• With service providers (hosting, CRM, email systems)
• With authorities if required by law

All third parties are required to maintain confidentiality.

6. Retention of Personal Data

We retain your data as follows:

• Clinical records: minimum 7 years
• Appointment and contact data: up to 2 years
• Website usage data: up to 12 months
• Consent records: duration of relationship + 3 years

After this period, data is securely deleted or anonymized.

7. Cookies

Our website uses cookies to enhance user experience:

• Essential cookies: required for functionality
• Analytics cookies: to understand website usage
• Preference cookies: to remember settings

You can manage cookies through your browser settings.

8. Your Rights Under the DPDP Act, 2023

You have the following rights:

• Right to access your data
• Right to correct or erase your data
• Right to grievance redressal
• Right to nominate a representative
• Right to withdraw consent

To exercise these rights, contact us using the details below.

9. Security of Personal Data

We implement appropriate security measures including:

• SSL encryption
• Restricted access to sensitive data
• Regular security reviews
• Staff training on data protection

However, no system is completely secure.

10. Children’s Privacy

We process children’s data only with parental or guardian consent and ensure appropriate safeguards.

11. Grievance Officer

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

Email: info@newagephysio.in
Phone: +91 99998 62434
Address: 131, Uday Park, South Extension II, New Delhi – 110049